Customer Service Advisor

Role Description

Title: Customer Service Advisor

Location: Kilkenny

CPL are partners to a leading brand in the banking industry and have enviable opportunities available to recent graduates or experienced customer service professionals who want to kickstart a career in a professional, forward-focused and customer-centric environment.

This role will provide full 360 support to you in your pursuit of professional exams. You will have full on-site training, and on-going support to develop yourself. This is an environment where the customer is the focus and, as a customer service advisor, you will be central to that delivery.

In a developing gig economy, this is an opportunity to step away, stand out from the crowd and develop a solid long-term career!

To be successful you will:

  • Be ambitious & motivated to pursue a career within financial services
  • Be someone who believes in the importance of the customer and excited by the future of banking and the rapidly changing landscape that lies ahead
  • Be proud of your experience, and your ability to communicate and build rapport, with your customers
  • Be a valued colleague and team member, who is easily adaptable to change in a diverse & forward-thinking environment
  • Hold a Level 8 Degree or a Leaving Cert (with minimum English & Maths)

As a Customer Advisor you will:

  • Deliver best-in-class customer care to efficiently resolve inbound customer queries
  • Promote the brand’s strategy consistently and effectively to transition customers across to the online and phone banking platforms
  • Adhere to leading contact centre standards in every aspect of your performance
  • Have a strong and developed knowledge of products, services and digital offering
  • Positively contribute to your team by actively engaging in team meetings and culture

What’s on Offer:

  • Full on-site training – consistent after initial training period
  • Full support to pursue professional exams (all fees paid by the company)
  • Excellent location & on-site facilities
  • Competitive entry salary with incremental increases as you pass exams
  • Great colleagues & management!

Interested?

To make an application, please send your CV to tara.phelan@cpl.ie. For more information about the role, you can call me on 01 614 6062 for a confidential chat.

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