Customer Service Advisor

Role Description

Job Description

We have an immediate need for a motivated individual to join the rapidly growing customer service team of one of Ireland’s leading financial providers. The chosen candidate should take an approach to customer communication which is customer-friendly, direct and results-driven.

To thrive in this role, you will need an entrepreneurial streak. You should be a people person, with excellent judgement and attention to detail. The ideal candidate is an individual with a wide range of experience, including customer service, sales, and administrative tasks.

As the person responsible for guaranteeing a positive customer experience, the successful applicant must be proactive and strategic, capable of managing ongoing tasks and quickly switching priorities as needed within a fast-paced, collaborative environment. Applicants should be familiar with using Microsoft Office.

What You’ll Do

  • act as the first point of contact for customer issues and queries around credit cards
  • provide a friendly, professional and efficient service
  • work consistently to targets based on call quality and call handling times
  • employ exceptional attention to detail to monitor accounts and flag any issues
  • receive recognition for a job well done
  • work consistently towards achieving industry-relevant QFA exams, fully funded by the bank
  • kickstart your career in banking in a close team of great colleagues

 

What We Expect from You

  • 2+ years’ customer service experience
  • familiarity with Microsoft Word, Excel and PowerPoint
  • strong interpersonal and communication skills
  • excellent written and verbal English
  • level 8 degree (preferred)

Banking 18

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