Technical Care Agent (ENG/ FR/ DE)

Role Description

Are you passionate about customer service? Do you want to make a difference?

ResMed is currently looking for a Trilingual Technical Care Agent that will analyse and respond to client devices and software.

ResMed is the industry leader in providing innovative products and services for people around the world who have respiratory disorders (such as sleep apnoea).

Role:

  • Respond to incoming customer tickets and calls/emails via Salesforce.com.
  • Solution support for existing clients fulfilling ongoing support needs; analyse incoming issues with client’s devices or software and determine appropriate remedy or solution by analysing symptoms.
  • Escalate to appropriate resource, and act as liaison to Development as well as Product teams
  • Foster strong customer relationships.
  • Multi-task, prioritize and organize all calls and emails sent to you and assigned to you.
  • Document all technical inquiries and customer-reported problems in the in the ticketing system.

Requirements:

  • Experience in customer service 
  • Fluency in English, French and German
  • EU Passport or Eligibility to work in Ireland
  • Excellent communication & strong customer relationship
  • Proficiency in troubleshooting and resolving technical issues
  • Passion for learning in a company that makes a difference with clients

Why ResMed?

Imagine what you could accomplish if you could drive positive change every single day while working in a NYSE and ASX listed company that is part of the Fortune 500. At ResMed, you can find out. As a world-leading connected health company with more than 4 million cloud-connected devices, our work changes lives with every breath. Our award-winning devices and software solutions help treat and manage sleep apnea, chronic obstructive pulmonary disease and other respiratory conditions.

Why work at ResMed? - https://www.youtube.com/watch?v=HY8T27I6aGg 

Back to Top