German Customer Service Agent

Role Description

Responsibilities:

  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products
  • Provide product and tool support to improve the overall experience and drive higher product adoption and spend
  • Act as backup for QA’s and TL's as and when required.
  • Responsible for managing and assigning Optimization/Customer Delight queries through the workflow queue
  • Takes ownership of small projects and delivers expected results on time such as analysis, workflow mgmt. and/or training of others,
  • Key point of contact for management of escalations and resolution of high complex queries
  • Provides training and coaching for new starters as well as retaining / coaching of existing team members as required

 

The fit:

  • Fluency in English AND native speaker in German
  • Demonstrate speed, agility, critical-thinking, problem-solving Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Must have exceptional grammar and typing accuracy skills

 

The Salary and Benefits:

  • An exciting full time job in a young international environment.
  • Salary: €26K (€12.50 per h)
  • Flexible working hours. Shift work
  • Career training and education

 

Please forward your CV to karen.plaza@cpl.ie or call +353 482 5435 with any questions you might have. Looking forward to hearing from you!

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